FAQ

Detail pages carry only specifications confirmed from published sources. Current production or supply status is not shown on the site, so send the model name through Contact and we will reply within the scope that can be confirmed.

We do not invent model specifications where public details are unavailable. Share your application and required functions through Contact for information that can be confirmed.

Model pages show confirmed connectivity from published product data, including Matter, Thread, Zigbee, Wi-Fi and wired LAN where applicable. Support varies by model, so use each detail page as the reference.

The site presents S/W design and development at the center, supported by H/W, mechanical and acoustic design and development.

Use Global Network to view locations on the map and in an accessible list. Three domestic and three overseas sites are listed with address, function, products and processes.

Use Contact to share the product family, application, expected schedule and reply details. Contractual or policy questions are confirmed by the responsible team.

Include the product family, application environment, required functions, expected timing and reply details. Non-public specifications are answered within the scope that can be confirmed by the responsible team.

Potential misconduct should be submitted through the Sustainability Hotline. Product consultation, business proposals and general enquiries should be submitted through Contact.

Family Sites are separately operated external official channels, not internal SAMJIN website categories. Internal product, company and support pages navigate in the same window.